Refund policy

Paying reserves your package. Nothing is filled or dispatched until your blood work has been read and a doctor has signed your formulation, which is why a refund is still possible after you pay.

If a doctor says you do not need supplementation

The package portion of what you paid is refunded in full, to the payment method you used, within 7 working days of that decision. You keep your report and your blood work.

If you change your mind before dispatch

Write to us before your kit ships and we will refund the package portion. Once sachets are filled with your name and day numbers on them they cannot be resold, so we cannot refund a kit that has already been dispatched.

Blood work

Home collection is refundable until a phlebotomist has been assigned to your slot. Once your sample has been collected and processed by the lab, that portion cannot be refunded. If you uploaded your own report instead, you were not charged for collection.

If something arrives damaged or wrong

Tell us within 48 hours of delivery, with a photograph where possible, and we will replace it or refund it. Supplements cannot be accepted back once opened, for safety reasons.

Monthly kits

Your kit is refined and reshipped each month. You can pause or stop before the next shipment and you will not be charged for it. A doctor confirms each refinement before it ships.

How to ask

Message us on WhatsApp or write to info@uveraa.com with your order number. Refunds are issued to the original payment method; your bank usually takes a further 3 to 5 working days to show it.